Provided with receipt of purchase order.
Customer must pay all fees, including any costs to receive the wire.
The full amount due must be deposited.
To apply for a credit account, a completed Company Profile/Application for
Account must be submitted. Upon, approval, standard terms are NET 30.
Failure to comply with granted terms will result in discontinuation of
shipments until overdue balances are paid. Continual abuse of the credit
facility will result in COD terms only.
All international orders are given a Proforma Invoice, which must be
pre-paid before shipment.
All customer orders are shipped via UPS surface, unless otherwise specified.
UPS Red, Blue, or Orange. Various overnight and special shipping surfaces
are available by previous arrangement. All items are insured for shipment
unless instructed otherwise in writing by the customer All shipments will be
shipped pre-paid and billed to the customer, with the exception of special
arrangement by the customer with their own designated carriers. Shipping
point is FOB origin.
Returns and Repairs:
GRAFTEK honors all manufacturer's warranty policy and will make every effort
to expediently handle all returns. In the event you have a problem with any
product purchased from GRAFTEK, please call and request a Return
Authorization (RA) number. Be sure to have the model number, serial number
and nature of the problem before calling for the RA number. Prior
authorization MUST be obtained for all returns, exchanges, or credits. A
Return Authorization (RA) number is necessary for a repair, and a Return
Authorization for Credit (RAC) number is required for exchange on credit
GRAFTEK will pay surface freight charges for return of product to customer
for warranty returns. Customer will be responsible for freight charges for
all non-warranty repairs.
GRAFTEK is not responsible for inbound freight or duty charges, or outbound
duty charges for returns. Product returned will be tested to verify the
defect. Upon verification, the product will be shipped out for repair,
exchange, or credit. In the event of replacement or an exchange for a
different item, the returned product will be credited to the customer's
account and a new invoice issued for the replacement item. GRAFTEK reserves
the right to issue a credit only in lieu of replacement.
If the product is found to be in good working order or its inability to
function properly is a result of user damage or abuse, the product will be
returned in the same condition as received, unless repair is possible and
requested by the customer. Repairs of such nature will incur a charge for
parts and labor, and will proceed only by agreement with the customer to
accept the charge.
Non-custom returns will be accepted only at the discretion of the Seller,
and only then will be issued a RA or RAC number. Returns are subject to a
20% restocking fee. Custom built, Software, and/or custom ordered items are
non-returnable and non-cancelable.